People who successfully complete this course are able to: describe skills and qualities of a salesperson; and apply skills and qualities of a salesperson in a sales transaction.
- This course is for entry level people to industries where customer contact skills are required and for the service sector in particular. People who complete this course are able to demonstrate knowledge of customer service techniques required for differing customer behaviours and apply customer service techniques for differing customer behaviours in given situations.
- This course is both for people entering the workforce and for those in employment. People who successfully complete this course are able to describe behaviours of diverse groups in relation to the way they enhance or create difficulties for workplace relationships, and work in a diverse workplace.
- This course is for entry level people to industries where customer contact skills are required, and for the service sector in particular. People credited with this unit standard are able to: demonstrate personal skills required for positions involving customer contact; greet customer and/or visitor face-to-face and meet initial needs; attend to customer and/or visitor enquiries face-to-face; attend to customer and/or visitor requests over the telephone; and respond to customer and/or visitor complaints face-to-face and on the telephone.
- This course is for people entering or employed in the service sector who wish to build their customer service skills. People who successfully complete this course are able to: identify elements of good service in a given situation; provide customer service in a given situation; and respond to customer complaints in a given situation.
- People successfully completing this course are able to process simple sales transactions in a retail or distribution environment.
- This course is for people working and intending to work in positions involving customer contact. People successfully completing this course are able to: maintain personal hygiene; present a positive image; and maintain personal presentation.
- This course is for entry level people to the workplace or for those needing to improve their calculation skills. People who successfully complete this course are able to perform calculations for the workplace.
